How to Leave a Voicemail

This cast describes how to leave an effective voicemail.

If you’ve ever gotten a voicemail which sounded like, “[your name], this is [their name], call me,” you know why we’re doing this cast.

Phone manners have been steadily decreasing for decades. When boys used to call for Mark’s daughter Kate, they would slouch verbally through, “Is Kate there?” and Mark would answer, “Yes,” and hang up. He safely assumed that any person who asked that question was a boy, and not enough of a gentleman to be allowed to speak with her. (At first she rolled her eyes, but later she liked the hurdle that Mark’s demand created: those boys that never got it ended up being…well, boys.)

What about at work? The “Bob this is Joe call me” is only one example. It ranks right up there with “saw that you called, what’s up?” answered with, “did you, errrrr…listen to my voicemail?”

In this cast, we have recommendations for how to leave a voicemail. We think of this as the first cast on phone skills…out of several hundred to come.

(Via Manager Tools.)

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Work: Keep a File of Your Accomplishments

If you're doing a good job at work, keep a record. Office productivity site Slacker Manager suggests keeping a "yay-me!" file:

The basic idea is simple: you just keep a file of good stuff you do. When you figure out some trick new process that saves hours per week, you make a note about (don't forget to datestamp it) and drop it in the yay-me file.

There are two benefits of this practice: first, you can always give yourself a pat on the back when you're feeling down. Second, you're storing up good karma for your annual (or otherwise) evaluation. Do you have a "yay-me" file? Share how you've used it in the comments. Yay-me! file [Slacker Manager]

(Via Lifehacker.)

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John Braheny and Douglas E. Welch
Originally uploaded by dewelch.

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JOHN BRAHENY (Bra HAY nee) is one of the most recognized and respected names in the music industry, and, more specifically, in the songwriting community. He is referred to as "the songwriter's best friend" for his tireless efforts to create education and discovery opportunities for songwriters, to help bring public attention to songwriting as an art form and to champion songwriters' rights.

Author and Journalist
Braheny wrote the best-selling and highly acclaimed Writer's Digest book, The Craft and Business of Songwriting (Writer's Digest Books 1988, 1995, 2002. 2007), now in its 3rd Edition. The National Academy of Songwriters called the book "A veritable songwriters bible. This is the definitive work on the subject of songwriting."

He had previously written the Songwriters Handbook for the American Song Festival, a bi-weekly "Songmine" column for Music Connection Magazine, and has contributed to Songwriters Market, Songwriter Magazine, Keyboard Magazine, Musician Magazine, The Musician's Business and Legal Guide, American Songwriter, and Music Biz Magazine among others.

Interviewer
Along with more than 600 interviews with music industry professionals and hit songwriters at the weekly Songwriters Showcase sessions and Songwriters Expo panels, Braheny conducted and edited more than 150 interviews for the Songwriters Musepaper, the monthly magazine of the Los Angeles Songwriters Showcase.

For several years he co-hosted Samm Brown's For The Record, a weekly music industry interview and call-in show on KPFK (90.7 FM) in Los Angeles.

John's expertise in interviewing songwriters is so well known and respected that in 1997 he was commissioned by Disc Marketing's In-flight division to conduct an ongoing series of 55 interviews with both legendary and contemporary hit songwriters for United Airlines' in-flight audio Salute to Songwriters Channel. The channel was a favorite on Air Force One. In November 2000, John was presented with an award by United Airlines in recognition of his contribution to their winning the international WAEA Avion Award in 2000 for "Best Overall Inflight Entertainment." (more)

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A crazy workday is familiar to all of us. We are busy from the moment we arrive to the moment we leave...and even after we leave, in some cases. Our lives are driven by one urgent project after another. While we may be busy in this environment, too often we are not very productive. Without some time for ourselves, to re-group, analyze and plan, all of our busyness can come to mean very little. To break free from the constant interruptions of your event driven work, you need to take time for yourself, morning, noon and night.

Over the years I have written several columns encouraging you to step back and try to get a bigger picture of your work and your career. While this is still good advice, reversing this concept can also be useful. There are times when you need to zoom in on your work and inspect the minutia that are often ignored. Not only will this intense focus yield its own reward, it will also help you to gain a deeper understanding of the big picture.

A LIVE interview with Jo Ann Braheny, creativity expert and writer of Goosing Your Muse, a creativity blog.

In the typical corporation, you will find many people whose main role is that of "The Enforcer." Project managers who enforce project timelines, human resource staffers who enforce work policies, union representatives who enforce labor agreements and even IT workers who enforce company standards, approved hardware, software and password policies. While, in most cases, all of these items need policing and enforcing, playing the role of the enforcer could be damaging to your career as a whole.

You can find advice on how to build, design and send your resume almost anywhere. They will tell you how to format it, which font to choose and what information to include. Heck, even I've written my share of columns on resumes. Despite this, though, I want to offer one more bit of resume wisdom. In this age of ubiquitous Internet access, search engines and an increase in the serendipity of finding the right job for you, the next step may be to make your resume a blog, because, in many ways, your blog might already be turning into your resume.

Career Opportunities podcast logoOne of the most important parts of any job, whether you are an employee, manager or executive is communication. Without regular communication among all the parts of your company, projects will fail, tasks will go incomplete and business will suffer. Furthermore, as an employee, if you are not communicating with your manager enough to know that you are doing the most critical work of the moment, you risk your job, as well. Have you talked with your manager today? Managers? Have you talked with your employees today? Does everyone know the critical path through this day, this week , the month? If not, why not?

Despite the fact that traveling, especially by airplane, is getting more and more troublesome, there are still a lot of people traveling around the US and the world. Whether they are traveling for business or pleasure, those people are probably bringing some type of personal technology with them. Digital cameras, GPS receivers, laptop computers, PDAs and more are finding their way into suitcases these days. This provides an interesting opportunity for high-tech careerists. If people are traveling with this technology, they are going to need help with it. High-tech workers might find that they can still practice their trade while living and working in a tourist town or resort.

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Manager Tools - Tools for Leaders and Managers : Blog Archive : Interviews - The Introduction

In this cast, you’ll learn how to handle the crucial first five to ten minutes of any interview - Introductions. It is absolutely true that this is a critical part of the interview - first impressions are being formed, and I’d bet 75% of interviewers have a strong indication of how it’s going to go by the time this portion is done. That translates into our gut feeling that this is where 75% of technical interviewees fail. It’s THAT important.

(Via Manager Tools - Tools for Leaders and Managers.)

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Turning one consulting client into many

Sometimes we plan deeply and then take concerted action to build a computer consulting career. At other times, good fortune just seems to fall into our laps. That said, it doesn't mean that you can't learn something from my good, if somewhat accidental, fortune.

It is a natural part of any consulting business that you often make clients of people who once worked for you. In my case, a contractor who remodeled part of our house has hired me several times over the last few years to maintain his office and home computers. When he launched a new endeavor, running a high-end photo studio, he called me in once again.

Continue reading at Friends in Tech

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Hosted by: Douglas Welch
Title: The Special Needs of Volunteers - A Talk with Keri Dearborn
Time: 04/30/07 09:00 PM EDT
Duration: 01:00
Description: Keri Dearborn, experienced volunteer naturalist and docent at the Los Angeles Zoo and other institutions gives us the special needs of volunteers ans how to work with them.

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Effective Hiring: Set the Bar High!

This cast shares our most important principle in The Manager Tools Effective Hiring Process: Set the Bar HIGH.

We believe that the biggest invisible organizational personnel failing is hiring poorly. It’s that simple: the vast majority of companies do a terrible job - compared to what they COULD DO EASILY - in hiring the right people. (Continues)

(Via Manager Tools.)

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"Manager Tools is a weekly podcast focused on helping you become a more effective manager and leader. Each week we’ll be talking about new tools and easy techniques you can use to help achieve your management and career objectives. If you’re tired of a lot of management theory and would rather learn specific actions you can take TODAY to improve your management performance, we think you’ll enjoy the manager tools podcast."

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We don't like you, go away

Hey, I know that your last customer was a jerk. I know that you get asked the same stupid questions over and over. I know that people don't appreciate you, they're boors, they're selfish, they're in a hurry.

But, here's the thing: I'm not those people. I've never been here before. I didn't do anything wrong! Don't blame me for them.

If you're going to be in the service business, you need to accept that or you're going to hate it and be lousy at it, both at the same time.

(Via Seth's Blog.)

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The Blog is the New Resume - Bokardoan Adam Darowski suggests ... (Joshua Porter/Bokardo)

The Blog is the New Resume — Bokardoan Adam Darowski suggests that the blog is the new resume. I think he's absolutely right...whenever anyone wants to know anything about me I send them here. — This immediately brings several things to bear: — Your blog represents you. — Represent!

Source: Bokardo - Social Design by Joshua Porter

Author: Joshua Porter

Link: http://bokardo.com/archives/the-blog-is-the-new…

(Via Techmeme.)

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Four tips to make a bad job good

Yahoo's Brazen Careerist suggests 4 tips for making bad job good - or at least bearable. For example:

1. Make a friend atwork.

People with one friend at work are much more likely to find their work interesting. And people with three friends at work are virtually guaranteed to be very satisfied with their life, according to extensive research from Gallup...

Some of the tips may seem a bit obvious, but that doesn't make them any less true. Naturally, if it's within your control, finding a better job is a sure bet, but that's not always possible to do immediately. Share your tips for making a bad 9 to 5 better in the comments. — Adam Pash

(Via Lifehacker.)

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How to work with difficult clients

Weblog Freelance Switch describes 12 breeds of difficult clients, then suggests how to successfully work with them.

(...)

12 Breeds of Client and How to Work with Them [Freelance Switch]

(Via Lifehacker.)

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Not settling

TZ wrote to me today. Here's his story about quitting and then becoming the best in the world:

I rose up the ranks in [name of bank] Bank Financial Group to become a Program Manager in Operations...specifically Change Management.

According to how my parents used to define success: I was a superstar. A 29 year old with a senior level position at a huge company with a safe salary, crazy benefits and a religious adherence to a 9-5 order.

(Continues)

(Via The Dip by Seth Godin.)

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Dr. Moira Gunn speaks with Robert Sutton, Author of The No Asshole Rule and the Stanford Professor and author, who has scientific research proving a negative work atmosphere is bad for you. They talk about Sutton's new book which looks at "Building a Civilized Workplace and Surviving One That Isn't."

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Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his familys Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

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Sheepwalking

I define "sheepwalking" as the outcome of hiring people who have been raised to be obedient and giving them a braindead job and enough fear to keep them in line.

You've probably encountered someone who is sheepwalking.

(Continues on original site)

(Via Seth's Blog.)

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1. What is inBubbleWrap?

Well to make a long story short, we love business. We love talking about it and we love doing business. iBW is our way to share this love (wrapped in Bubble Wrap) with you.

iBW is a site dedicated to giving you the opportunity to win FREE business related prizes. Each day (Monday – Friday) brings a new contest with new prizes for you to win. All prizes are business related whether it’s the latest set of business books, nifty office supplies or advice from a business book author.

New offers are launched daily at 9 a.m. (Central Time) and run for 24 hours.

Did we mention that everything is sent in Bubble Wrap? What could be better than free prizes and an afternoon of bubble popping entertainment? Just a note, when in an office cube, try to save all bubble popping until after office hours. Or wait until your coworker falls asleep on his desk as it would make for a good wake-up call (please, for the sake of your career, do not try this with your boss in hearing range).

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Can You Be Sued for Quitting?

An anonymous reader asks: "I work at a large hosting company in Texas, and recently decided to go work for a smaller competitor. I had a great relationship with my employer and wanted to leave on good terms, and I hadn't signed any non-compete or employment agreements . I felt my old company had just gotten too large and I didn't like working there anymore, so I gave them two weeks notice in writing. They were really upset when I insisted on leaving and one week into my last two weeks the V.P. of Sales told me the company was suing me for leaving, and they were also suing my new employer for hiring me. I was shocked, and they then escorted me out of the building. Has anybody ever heard of this happening? Do they have any legal basis for suing me?" It shouldn't have to be said that seeking professional legal representation, in such a situation, is the first thing one should do.

(Via Slashdot.)

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