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A weekly ComputorEdge Column and twice-weekly podcast by Douglas E. Welch
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Thursday, October 18, 2007

Manager Tools: How to Leave a Voicemail

Once again, Mark and Mike at Manager Tools hit a very important pet peeve of mine, how to use voice mail effectively. It amazes me that we still have to educate people about this, but anyone who has received voice mail knows that there is a problem.

My favorite tip from this show, "Move the conversation forward!" For me, this is the main issue. No more "Call Me" voice mails would be top of the list for Christmas this year. (SMILE)

Manager Tools LogoHow to Leave a Voicemail

This cast describes how to leave an effective voicemail.

If you’ve ever gotten a voicemail which sounded like, “[your name], this is [their name], call me,” you know why we’re doing this cast.

Phone manners have been steadily decreasing for decades. When boys used to call for Mark’s daughter Kate, they would slouch verbally through, “Is Kate there?” and Mark would answer, “Yes,” and hang up. He safely assumed that any person who asked that question was a boy, and not enough of a gentleman to be allowed to speak with her. (At first she rolled her eyes, but later she liked the hurdle that Mark’s demand created: those boys that never got it ended up being…well, boys.)

What about at work? The “Bob this is Joe call me” is only one example. It ranks right up there with “saw that you called, what’s up?” answered with, “did you, errrrr…listen to my voicemail?”

In this cast, we have recommendations for how to leave a voicemail. We think of this as the first cast on phone skills…out of several hundred to come.

(Via Manager Tools.)

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Wednesday, April 25, 2007

Re-Cap of Manager Tools Effective Manager Conference with Steve Holden

Tech News Radio Logo In this interview, fellow Friends in Tech member, Steve Holden, host of Tech News Radio, gives us a re-cap of the Manager Tools Effective Manager Conference. Steve attended this conference in Washington, DC last week and has some interesting thoughts to share.

Next Friday: April 27, 2007: Change -- one small step at a time

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Manager Tools is an excellent podcast on how to become an effective manager and I have highlighted it here in Career Opportunities in the past.

Hosts, Michael Auzenne and Mark Horstman offer this description of the show on their web site...
"Manager Tools is a weekly podcast focused on helping you become a more effective manager and leader. Each week we’ll be talking about new tools and easy techniques you can use to help achieve your management and career objectives. If you’re tired of a lot of management theory and would rather learn specific actions you can take TODAY to improve your management performance, we think you’ll enjoy the manager tools podcast."

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Thursday, February 01, 2007

Recommended: Manager Tools Podcast

Manager Tools Podcast Logo

On the recommendation of a fellow Friends in Tech member -- Chuck Tomasi -- I began to listen to the Manager Tools podcast with Michael Auzenne and Mark Horstman. I have been very impressed with what I have heard and wanted to take a moment to recommend the podcast to all of you.

Now, don't let title put you off. Even if you are not a manager there is a lot of useful information to be had here. Listening to the podcast can help you to better understand your managers and develop ways to manage yourself not matter what your position in a company.

In each podcast, Michael and Mark, provide step-by-step instructions to approach and manage a host of management situations.

You can subscribe to Manager Tools by visiting the web site or subscribe directly using iTunes.

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Friday, January 26, 2007

Expectations can, and should, rise with promotions and raises

by Douglas E. Welch,
206-338-5832 Reader/Listener Line

Despite the fact that I often talk about attaining raises and promotions in your career, I don't often discuss their ramifications to both your work and your personal life. The fact is, when you move into an expanded role, especially a managerial role, the expectations of those around you are going to rise. Each new position brings about a new level of control and commitment. If you ignore this, your transition into the new role can be more difficult than it should be.

Next Friday: February 2, 2007: "Just kidding" often means exactly the opposite

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