Watching my son's Little League team, I was reminded once again about the deep difference between knowing what to do and doing it when the time comes. I watch them go through drills at practice, perfectly implementing such concepts as the double play and acting as backup to other players. Then, in their games we see them faced with the reality of high fly balls and hot grounders and all their best practices fall apart. The outfielders overthrow the base, catches are missed and runners circle the bases until the ball finally gets returned to the pitcher. I am sure that this can resemble your business on a bad day, too. No matter how much we practice, crises can cause us to forget all that practice and to panic instead.



Next Friday: May 11, 2007: Automatic pilot can be a good thing

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