It looks like Seth Godin has had another run-in with those who like to "Punish the Innocent".

See Don't treat everyone like a criminal, or an idiot, March 16, 2007.

This is one of my biggest pet peeves and yet Los Angeles seems to take this to an art form. A few people abuse something, but EVERYONE has to pay for thier stupidity.

Oh well, welcome to the big city.

We don't like you, go away

Hey, I know that your last customer was a jerk. I know that you get asked the same stupid questions over and over. I know that people don't appreciate you, they're boors, they're selfish, they're in a hurry.

But, here's the thing: I'm not those people. I've never been here before. I didn't do anything wrong! Don't blame me for them.

If you're going to be in the service business, you need to accept that or you're going to hate it and be lousy at it, both at the same time.

(Via Seth's Blog.)

Technorati Tags: howto, how-to, career, job, jobs, work, workplace, customer, service

Labels: career, customer, how-to, howto, job, jobs, service, work, workplace

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Treat Your Customers: Thirty Lessons on Service and Sales That I Leaned at My Family's Dairy Queen® Store by Bob Miglani.

I received this signed copy courtesy of the InBubbleWrap book giveaway blog. I have (gently) read it and am now offering it up to Career Opportunities readers and listeners.

For a chance to get the book, email me at career@welchwrite.com with a Subject of Book Giveaway by 11:59pm PST, March 3, 2007. I will randomly draw a name from the entries and mail the book to you.

From Amazon.com...

Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his familys Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.

Labels: book, books, career, careers, customer, family, giveaway, job, jobs, service, work, workplace

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