Saturday, June 30, 2007
Sunday, April 29, 2007
What I'm Reading...
A man both pious and scandalous -- brother of famous author Harriet Beecher Stowe and son of one of the most prominant Calvinist preachers of the era, Beecher rose and then fell into the depths of a vicious sex scandal.
I am finding it a great source for this particular era of American history, one that I didn't know much about. I especially like that much of it takes place in Ohio, my home state.
The Long Tail: Why the Future of Business Is Selling Less of More Can you really make money off the nichification of the marketplace? This book has become the darling of the Internet marketing set. I'll finally get a chance to see what all the hubbub is about.
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Sunday, March 11, 2007
Worth a Listen: Tech Nation Talks about the book, The No Asshole Rule
This podcast is well worth a listen for an introduction to Sutton's book and the concepts within.
I have the book on-hold at my library already. Can't wait to read it!
Dr. Moira Gunn speaks with Robert Sutton, Author of The No Asshole Rule and the Stanford Professor and author, who has scientific research proving a negative work atmosphere is bad for you. They talk about Sutton's new book which looks at "Building a Civilized Workplace and Surviving One That Isn't."
Monday, February 19, 2007
Book Giveaway - Treat Your Customers by Bob Miglani
Treat Your Customers: Thirty Lessons on Service and Sales That I Leaned at My Family's Dairy Queen® Store by Bob Miglani.
I received this signed copy courtesy of the InBubbleWrap book giveaway blog. I have (gently) read it and am now offering it up to Career Opportunities readers and listeners.
For a chance to get the book, email me at firstname.lastname@example.org with a Subject of Book Giveaway by 11:59pm PST, March 3, 2007. I will randomly draw a name from the entries and mail the book to you.
Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his familys Dairy Queen store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.
Saturday, February 17, 2007
What I'm reading...
I discovered this book through a presentation from Tech Nation with Dr. Moira Gunn, delivered via IT Conversations. She interviews one of the authors Curt Carlson, CEO of SRI International, one of the co-authors. It is well worth a listen and a read.
“Innovation—mystery or mastery? For Carlson and Wilmot, the answer is definitely the latter. Following the example of Deming’s approach to quality—another of those magically powerful substances—they lay out a thoughtful, practical methodology for managing innovation projects through to successful outcomes. Sure, in that one percent inspiration there may be the occasional moment of mystery, but for those of us operating in the ninety-nine percent perspiration part of the field, it’s terrific to finally get a great user’s manual.” —Goeffrey Moore, author of Dealing with Darwin: How Great Companies Innovate at Every Phase of Their Evolution"
Sunday, February 11, 2007
What I'm Reading....
Readymade is from the folks over at Readymade magazine, a great monthly available via subscription or on the newstand.
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