You might not think you would learn something about high-tech at the local Chuck E. Cheese franchise, but this is exactly what occurred the other day. Due to some technical difficulties at this particular branch, I was reminded of a basic truism of technology -- little things mean a lot.

As the father of a 5-year-old, I spend more time than I care to admit attending birthday parties at CEC. It seems every child in my son's pre-school class is intent on keeping the company in business for at least the next several years. I have had an opportunity to visit several different locations, so I know the basic layout of their shows and how the technology is supposed to work. Unfortunately, at one location, the technology was not working very well. Even though the failures were small, it created quite a negative feeling in both the children and the adults.




Next Friday: May 18, 2007: Your job is more than just filling time

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