Outgoing Email, Roadrunner and the iPhone

I have had this question twice now over the last month, so I decided to take the time to write it up in case anyone else might need it.

The Problem

While you can easily set up your Roadrunner.com email address in your iPhone, sending email is more problematical. You can send email if you are connected via WiFi, but sending mail when using the cellular data network fails. It seems your iPhone cannot connect to the outgoing email server.

The Solution

When researching this problem for the first client to ask, I came across this tech note from Apple.com

iPhone: What to do if you can't send or receive Mail

This tech note gives you the steps necessary to select an outgoing email server provided by AT&T specifically for iPhone users. This outgoing mail server should work regardless of your connection to the Internet.

Real World Example: A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

Here is another Real World Example, this time from my own office printer.

After changing the print cartridge in my HP OfficeJet 6110xi All-in-One, the printer wanted to print its alignment page. This is to insure that all the print heads line up and produce a crsip image.

Instead, though, it started giving me an error that the paper loaded was not "plain paper". Well, said I, of course it is, I am looking right at it. After re-trying the print several times I went to HP.com to check on the support information for this printer.

Working through their troubleshooting checklist, I came up with this tech note. While it didn't directly address my problem, it did let me know that the error can be caused by a damaged or blocked sensor on the printer.

After a bit of poking around, using the diagram as a guide, the printer finally recognized the paper type correctly and I was able to print the document that started the entire process.

Lesson: When checking online support databases, don't ignore problem descriptions that are close to the one you are experiencing. You might just find a solution.

HP Officejet 6100 and PSC 2200 Series All-in-Ones - A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

HP Officejet 6100 and PSC 2200 Series All-in-Ones - A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

** Previously on Real World Example

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