Career Opportunities with Douglas E. Welch

No matter who you are, or what you do, there will be times when your thoughts will feel scattered. Too many ideas, competing for too little time. Your thoughts simply go around and around and you can’t seem to choose any one item on which to focus. I call this painful state — “the stall.” You are so overwhelmed with it all that you stop — dead in your tracks. Your anxiety rises as your productivity falls until it seems you will never escape.

How do I know so much about the stall? Well, it was what I was experiencing right before I started writing this column. As you already know, real life has a way of intruding on our work and I am no exception. In fact, since I have so many differing aspects to my work — computer consulting, writing, volunteer projects — it seems to be a regular occurrence. The more you do, the more life will intrude. This week my parents are in town on their yearly visit and I am sitting at my son’s baseball game as I write. Too many things pulling me in too many directions. There is a way to breakthrough the stall, though and the fact that you are reading this column at all shows that I found a couple of methods to do just that.

Do something

When you are stalled it is not important what you do. You simply need to do something. If you want to get moving again, you have to choose one task, no matter how mundane and do it. Sometimes I find it best to pick a task totally at random from my to-do list. Worrying about priorities and deadlines can just lead you deeper in the stall. I don’t care if your random choice happens to be “clean out the cat litter,” — don’t think about it, just get up and do it. Once you complete this first task, you will find that the momentum will keep building. Maybe you will choose another random task. You might even find that your thinking has started to clear and you know exactly what you should work on next. Just like getting a car out of a snow bank, once you get the car moving, keeping it moving gets easier and easier.

Make a list

While sometimes we are hit with the stall because we have too much to do, it can also happen when we don’t know enough about what we need to do. As a devotee of David Allen’s Getting Things Done methodology, it has been made clear to me that if we don’t have a handle on everything we need to do we can also end up stuck. We can get lost in worry that, no matter what we might be doing now, there is something more important that we have forgotten.

One of Allen’s central premises is that of gathering all your “open loops” into one, central trusted location, so you can feel reasonably secure that you know everything you could be doing at any time. Of course, when I recommend this to those who come seeking advice, I often see panic in their eyes when I suggest they try to collect every single item they need to do. They say, “What? If I gather up everything I need to do I’ll just be more stressed. There’s too much. I’ll be more stalled than when I started.”

I can tell you from personal experience, though, that once you have collected everything you should be doing, you will feel better. It may sound counterintuitive, but much of the stress generating by too much to do in too little time is caused by being unsure of exactly what you have to do. If you know everything you could be doing at any point in time, you are in a better position to logically and rationally select the best thing to be doing. Then you’ll be able to pull one task from the list and get to work.

Stop

There will be times, though, when none of this works. You have chosen randomly, you have listed everything, but still the anxiety and guilt of the stall will eat away at you. In these crisis times, the best thing you can do is give in. Take the stall as an indication that you are at your breaking point and simply stop trying to force your work…at least for a short time. Get a cup of coffee. Listen to some music. Go for a long walk. Whatever it takes to get away from the pressure. You can’t do this forever, of course. Eventually, you will need to re-engage with your work, but you will come back to the task refreshed and better equipped to face the work.

Don’t let the stall get in the way of your work. Randomly chose work until you can gain enough momentum to keep moving. Get a better grip on everything you need to do. Take some time away. Use these tools to get you out of the stall, keep your work on track and your career moving in the right direction.

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Part of any great career, regardless of industry, focus or technology, is the ability to remember what it was like to not know something. As we gain knowledge and skills in our work, we can come to think of others as ignorant and clueless, if not outright stupid. This is a danger zone for any careerist as it leads to arrogance, hubris and — in many cases — obnoxious behavior. We can begin to think we are the smartest folks in the room and everyone else is an idiot. Of course, it only takes one bad day, one bad project, one bad result to bring us crashing back to reality.

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It is always important to remember that our co-workers, managers and freelance clients are rarely ever stupid. Rather, they are simply unacquainted and unfamiliar with the work they hired you to do. They know they need it done, but they also know they lack the skills to make it happen. This is a point in their favor. They are practicing the great rule of knowing what they don’t know and seeking out your assistance. That is never to be taken lightly.

For example, in a recent project I was asked to record and produce a series of interviews for a client. Their original thought was to record each subject, individually, in their homes or offices, over the course of one day. Hearing this, Some consultants might have said to them, “Are you crazy or just stupid? Do you know the work involved in setting up lighting and sound equipment, recording, tearing down and moving to a new location only to reset it all and tear it all down again?” The answer is, no they did not know. They don’t do this for a living and had no deep understanding of the work involved. This isn’t their area of expertise and frankly, they probably didn’t need to know this information to do their job. Remember, this is why clients call you.

To our credit, we didn’t respond in the way above, but rather saw this as an opportunity to educate and help them develop the project they wanted without blowing out our energy and their budget. We explained how it would be much easier to bring the people to a central location over the course of a few days so we could do one setup and teardown, but still record between 4-6 interviews in each session. Once we explained the logistics of such a project, they immediately saw how much easier — and yet more productive — this approach would be. Until we took the time to explain the process and procedures involved, they really had no idea what they were asking.

Again, this didn’t come from a place of stupidity, but rather a lack of understanding of the steps that led to the finished product they had in their mind. This is so typical when developing projects either internally or working as an outside consultant. Your clients see the finished product in their mind, but they may have no idea of all the work and preparation needed to get there. This is where your knowledge, skills and ability to educate become so very important. If you don’t have the ability to see beyond what you might think of as a “stupid question” you risk losing the entire project.

That fact is, I often describe myself as being an non-traditional educator. Everything I do, in all my work, involves some sort of education. I just don’t spend that much of my time in what would be considered a traditional classroom. Rather I tend to work one-to-one with partners, co-workers and clients, teaching them skills and helping them move forward with their own abilities. Great teaching — and great work — does not come from a place of arrogance. It comes from a deep understanding of both my own skills and the needs of my clients. They need to understand. They need to learn. They need to be made to feel comfortable and safe so they can take the risks of learning new skills and, in some cases, feeling “stupid” in front of someone else. Arrogance can crush this fragile relationship and leave you wondering where your clients, and your money, went.

Know what you know and know what you don’t know. And know what your clients know and don’t know. Develop your skills and knowledge, but never forget what it feels like to “not know.” Remember how you felt in the past and you will develop a greater knowledge of and empathy with your clients. This then paves the way for great things both you in your own career and for your clients. Educate, illuminate and then create. Your clients need you, your skills and your knowledge.

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REGISTER FOR CAREERCAMPSCV 2013 TODAY TO INSURE YOUR SPOT!

Our fourth CareerCampSCV (Santa Clarita Valley) is happening on July 13th, 2013 and tickets are available starting today. We hope to see you there!

Unemployed? Underemployed? New college graduate? Considering new career options?

Join us for CareerCampSCV 2013!

When: Saturday, July 13, 2013 9AM to 3:30PM

Where: 26455 Rockwell Canyon Road Santa Clarita, CA 91355

FREE Admission • FREE Parking

Directions

College of the Canyons Career Center presents CareerCampSCV, a FREE  unconference dedicated to helping you build the career you deserve. The day will include scheduled speakers, ad hoc presentations and breakout ses- sions on all aspects of building your career. CareerCamp is FREE for all adults who want to build or improve their career. Space is Limited. Register for FREE today. For more information, a list of scheduled speakers and additional career content

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Job Openings from Tuesdays with Transitioners

Jennifer Oliver O’Connell, organizer of Tuesdays with Transitioners posted these job listings recently. Join Tuesdays with Transitioners Meetup group to receive these job listings directly via Meetup.com and email.

Job Listings from Tuesdays with Transitioners – May 12, 2013

• Curriculum Specialist (Sebastopol, CA)
• Principal, Mariposa School of Global Education
• Las Virgenes School District is looking for counselors-Application deadline is May 14
• Medical Assistant, Plastic Surgery Office (Westlake Village)
• Personal Assistant to High Profile Actor
• Talent Assistant, Management/Production Company
• Part-time Social Media and Office Manager/Assistant
• Call Center – Customer Service (Health Care) – Paid Training Coventry Health Care – Scottsdale, Arizona (Phoenix)
• Music Studio Instructors, Join the Band
• Speech/OT Therapist

Link to Tuesdays with Transitioners for details on all these positions and past listings

** Find more jobs on the Career Opportunities Job Board from SimplyHired.com

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There is a wealth of career advice and information available today via books, television and the Internet. Most is given in the sincere hope of improving the lives of others. It is important to draw on this advice to improve your life and career whenever possible. I am constantly reading reams of material every week, looking for ideas to keep my career on track. Despite all that, there can be a dark side to career advice if you don’t think deeply and clearly about the advice you decide to implement.

The truth is, when faced with an expert, a guru, a respected member of our industry, we run the danger of accepting every thought, every rule, every idea as fact. Self-growth isn’t about accepting every idea unconditionally, though. It is much more important to find ideas that hold a resonance for us, personally. Even with the most knowledgeable experts, not every concept will be a gem. It is up to you to sort the wheat from the chaff, whether expert advice comes from a renowned speaker, a book or the Internet.

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The Rules

Of all the advice given by experts, including yours truly, I first turn my critical eye to any hard, unbreakable rules. Advice that uses words like “must” and “never” is suspect to me and deserves special attention. It is a rare piece of advice that remains true forever. Rules, if they are useful at all, are fleeting. Work, business and your career change in substantial ways every day. Rules that might have been applicable today, could be obsolete tomorrow. While experts seek to find the universal truths in their areas of expertise, the world does not stand still. Any attempt to assign unbreakable rules will eventually fail. The world has a way of rendering much obsolete, even when created by some of our best thinkers. Who would have thought 30 years ago that CEOs would regularly dress in turtlenecks and polo shirts to give some of the biggest speeches of their lives?
From the gut

There is another phenomenon which is especially disheartening. Sometimes, when taking advice, we will start to ignore our own best instincts, our own “gut level” reactions. Regardless of how we receive advice, or from whom, if that advice goes against our own basic instincts, we will fail to implement that advice properly. It is impossible to whole-heartedly follow a plan of action if we don’t believe in that action to our very core. We may try to fool ourselves into believing, but our instincts will always win out in the end.

The most likely reason we don’t believe is that our instincts are telling us the advice is flawed, even if we can’t consciously put our finger on the reason why. I am sure you have felt it before; that creeping sense of uncertainty; that gnawing sense of doubt. These are warning signs and should be observed as such. There is some missing piece that needs to be discovered and analyzed. Maybe the advice isn’t a good fit for your company. Maybe it goes against some personal ethical belief. Maybe it has simply become obsolete in today’s work world. Whatever the reason, when you have doubts, you must explore them and quiet them before you ever try to implement new advice. If not, you will end up sabotaging your own efforts in the most subtle of ways.

The Trap

There is one final trap when taking advice from friends, managers or experts. If you are not careful, they can end up running, and possibly ruining, your career. When we begin to accept advice unconditionally, we give up control. We let others take over the direction and speed of our career. This often means that someone else is leading you to a destination they desire more than you do. Without thinking critically about advice, there is a danger that your decisions can become a series of automatic responses that serves no one well.

You might sense yourself on this track if too much of your life is taken up with defending a particular expert, concept or way of life. If you invest your own success too deeply in an external source, you can feel threatened when those around you, or even life experience itself, doesn’t agree. Instead of using the advice to help you build a better life, you spend your days trying to protect it in the face of mounting contradictions and attacks. There must be a balance or you will find yourself trapped in a downward spiral built by your failure to think critically about ideas.

Be very careful about the advice you accept and implement. Think critically about each and every piece and never (oh my, there’s that word) accept it unconditionally. While advice can certainly help you build your career, it can also take you down the wrong path, if you let it. We have a brain in order to allow us to think, not simply parrot one idea or another. Thinking critically about your work and your life is just one way to build your career.

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Looking for a job? There are a host of job listings available on Jobs.WelchWrite.com every day.

Enter the keywords you are searching for and your location to get fresh and focused listings.

Jobs.WelchWrite.com

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Over my years as a freelance computer consultant, I’ve heard many stories of workers who have difficulty getting paid for their work. There can be disagreements about whether a project has been completed, claims of cash-flow problems or even, at the worst, simple fraud. Sometimes companies or individuals can be slow to pay invoices or, when they grudging pay, complain about the quality of your services. There are, it seems, a myriad ways to not get paid for your work.

After talking with my peers about payment problems, it seems I have had it easy. Where they might have experienced several issues with payment, I might have had one. It seems that, often, payment issues have more to do with how we do business, rather than any particular type of client.

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Over the years, I have found that part of the secret of getting paid is to act like you expect to be paid. This might sound a bit odd, but I have seen workers who are not confident in their work and offer a host of apologies and excuses, even when they are completing the assigned task in a better than average fashion. They don’t have respect for their own work, and this spills over, often unconsciously, to their clients. This makes it easy for clients to request change after change without additional payment. These clients will often let invoices sit unpaid for weeks or months, considering others more worthy of payment. In the worst cases, it may take threats of legal action or more to get paid.

If you want to get paid, reliably, for your work, there are a few guidelines that you need to follow.

* State your rate, confidently, at the beginning of the relationship

Make sure that your clients know your rates and payment requirement before performing any work. Nothing is worse that having a client question your rate after you have already performed significant work. You may never see the payment for that work, even if the client has benefited significantly.

Don’t apologize for your rates, either. There will always be those who cannot afford your rate, especially as you gain experience. In many cases, the only resource you have to sell is your time and your knowledge. Discounting your rate either shows a lack of confidence in your own work or a belief that you have mis-priced your work.

* Carefully specify projects, deliverables, change order processes and payment plans

If you are working on a long-term project, your project plan must contain a detailed account of deliverables, and the payments associated with those deliverables. Payments should be on-going, at regular intervals. A detailed change-order process should be in place to allow changes as the project develops, but also provide payment plans for this additional work.

It might sound like an enormous amount of work, but if you launch a project without carefully specifying your rates, payments and change order process, you are almost guaranteed to lose money. You are setting yourself up for disagreements over the original specification, the change orders and even whether the project is complete in everyone’s mind.

* Don’t extend credit until a relationship is established

In my own business, I ask for payment at the end of each service call, either by check or cash. As I develop a relationship with the client, especially in small business environment, I might eventually move them to a monthly statement. I only do this, though, once they have established the ability, and desire, to pay. To be honest, since I always apply the 2 previous guidelines in all my work, this is usually not an issue. Those clients who show any issues with payment are quickly abandoned. There is no reason you should have to deal with payment issues. It only saps the strength of your business and damages your own confidence in your work.

The final truth is, payment problems in our businesses are usually of our own making. If we don’t price our services correctly, or don’t have confidence that our rates are fair and appropriate, we send out subtle signals that allow less than scrupulous clients to take advantage. Specify your larger projects so that payments and change orders limit opportunities for disagreement. These few simple guidelines can help you build your business and your career by showing your clients that you expect to be paid for your good work — something any worker has a right to expect.

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Many people like to think that there is work and there is play and there is never any crossover between them. We do “work” to earn money to pay for our food, our clothing, our houses. We “play” to escape our work and have fun. I was reminded this week, though, that playing can also result in more creative and fulfilling work, often in entirely new areas. In today’s work world, where everyone is an entrepreneur regardless of where they work, we all need to be looking for those new, unique ways, to expand our work and build a career that is both lucrative and fulfilling. Often, this means engaging in new ideas and projects simply for the sheer fun of it. I can tell you from personal experience that you never know where it might lead.

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My most recent story of turning play into paying work started a few months ago. I was working in my computer consultant role for a friend of a friend. It was some typical Windows-related software issues that I fixed in about an hour. This was my traditional work role — fix the problem and get paid.

At this client’s house, though, there was a beautiful Asian-influenced garden. There, in the heart of the suburban San Fernando Valley of Los Angeles, was a tranquil retreat for both the owner and the clients who came to her creativity consulting business. I was so struck with the garden that I asked the client if I might take a few photos to share on my garden blog — another aspect of the far flung areas of my work/play. When I returned home, I posted those photos to my blog and then also created a short montage video, which I naturally shared with her.

Fast forward to about 6 months later. This same client contacted me again, but not for my traditional computer consulting. She was holding a creativity event and wanted to know if I could create some testimonial videos for her business with the people who would be attending. She had quite liked my original garden video and since she already already knew my work she felt comfortable in hiring me for this new project. Had I not taken a few moments to document her garden for another aspect of my work — and share those photos and video through my blog — she would have probably never known I was even capable of video production.

This story directly points out how important it is for all of us to engage in activities outside our typical work — and share those activities with others. You never know where your next job, your next project, your next career may come from. I have found over the years that these serendipitous moments are often the source of my most fulfilling and lucrative work. It may seem odd to combine work with play and personal projects, but it is through this combination that we develop our own personal career and create opportunities we may never have thought possible.

The strange fact is, we are often the worst judge of our own talents and value. We can be dismissive of our leisure activities and think that there is no way these activities could also help us earn a living. This is why it is so important to share these activities and let others decide how useful they might be. In this particular case, the client simply did not have the skills — or interest, for that matter — in creating these videos, even though she knew they would be very useful for her web site. Once she saw my interest and abilities, she realized she had found someone who she could pay to bring the project to fruition. Had I never shared my interests and skills, though, we both would have missed out on a great opportunity.

Starting today, I want you to think about your own interests and hobbies and how you might share those interests with others. Surely, not every part of your “play” needs to be turned into paying work, but wouldn’t it be great to earn money doing something you absolutely love? This can’t happen, though, unless others know about your love, your skills and what you can create for them. Open yourself up to opportunities all around you, simply by letting others know what you find interesting and fun. You never know where it might lead.

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Job Openings from Tuesdays with Transitioners

Jennifer Oliver O’Connell, organizer of Tuesdays with Transitioners posted these job listings recently. Join Tuesdays with Transitioners Meetup group to receive these job listings directly via Meetup.com and email.

Job Listings from Tuesdays with Transitioners – April 29, 2013

• Sr. HR Business Partner (El Segundo)
• HR Manager (El Segundo)
• HR Director (Gardena)
• Social Media/Digital Marketing Intership (Possibility of Intern-to-Hire)
• Contract Technical Writer, Medtronics (Northridge)
• HR Analyst, Entertainment Company (Los Angeles)/HR Generalist, Real Estate Company (Beverly Hills)
• Entertainment Agency seeks 2nd Assistant
• Director and Manager, Tierra del Sol
• Contract-to-Permanent Recruiter, Emser Tile
• HR Business Partner, Los Angeles-based manufacturing firm
• Associate Director, Human Resources (San Francisco Bay area)
• Sr. Compensation Analyst
• HR Generalist (Jackson, MS–relocation paid)

Link to Tuesdays with Transitioners for details on all these positions and past listings

** Find more jobs on the Career Opportunities Job Board from SimplyHired.com

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How often do you know everything about a job or project before you walk through the door? How often do you know everything about a piece of hardware or software before you have to install it or, even more likely, teach it to someone else? The world moves too quickly these days to possibly learn everything we need to know, before we need it. In today’s world, we are often deeply engaged in more “just-in-time” learning than ever before. So, how does one survive in a world where we are learning and teaching at the same time? Oddly enough, to be successful at just-in-time learning, you actually have to make many preparations.

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Traditional and more

One way of preparing for the “just-in-time” world is to learn as much as possible about as much as possible. If you have taken classes in Cisco router management, project management or accounting, you may have 70%-80% of the knowledge you need to be productive. Training, classes, apprenticeships all fill the well you will draw on in later work. You need to choose wisely, though. Overly-specific training or classes that have limited application aren’t going to help much. You simply won’t find enough opportunities to apply that knowledge. Training on products or concepts that are nearing obsolescence won’t serve you well, either. You need knowledge that is going to be applicable in the coming months and years.

That said, nearly anything you learn can help, even if you are not yet sure how it applies to your future work. Take, for example, learning how to manage a coffee bar. It has many lessons to offer that apply far outside its immediate realm. You will learn management skills, accounting and bookkeeping, customer service and a host of other useful skills. You can never be quite sure how you will apply your new knowledge in the future.

Your goal in all this learning is to be able to face new challenges by drawing on your reserves of knowledge. In an example from my own life, it is impossible for me to work with every piece of hardware and software on the market today. In fact, it would foolish to even try. I would be spending hours investigating devices and programs I might never see in the actual course of my work. Instead, when I find myself facing an entirely new situation, I have developed enough experience with enough devices that I can make my way through nearly any process.

Over the years, I have also discovered a host of web sites that allow me to find more specific information “just-in-time.” Whether I am faced with an unfamiliar virus, error message or unique piece of computer hardware, a quick search is often all I need to move the project forward.
To some people, this “seat-of-the-pants” method can be overwhelming, if not outright frightening. Still, it is essential for every worker, regardless of your type of work, to apply these methods, no matter what your official job title. You must be able to adapt, learn and apply your knowledge almost simultaneously.

Another important aspect of “just-in-time” learning is the ability to retain the knowledge you have acquired from day-to-day and moment-to-moment. In my own case, I use a combination of tools to “remember” information that might be useful in the future. My first, and most important, tool, is the journal I am writing in at the moment. I often take notes when I am with a client, especially if faced with a particularly esoteric or challenging problem. Then, when faced with a similar problem in the future, I don’t have to try to remember the entire solution, only a basic idea of when I first faced the situation. Then I can simply flip through my journals to refresh my memory.

I also use online bookmarking tools, like del.icio.us, to remember useful web sites, tech notes and online discussions. These tools add the additional benefit that they allow me to access the information wherever I have an Internet connection and they contain search tools that can quickly locate the information I need. You should develop similar tools to assist your learning and retention.

Just-in-time learning is a fact of life in today’s work world, but through active learning, and learning through experience, you will be ready to face even the most exotic work challenges.

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