This recall notice, due to a software flaw, just seemed too coincidental to let pass without a comment. Yet another reminder that even the smallest flaws can have dramatic effects on both customers and the manufacturer.

Although yesterday's podcast was based on a column written 6 years ago, I guess the message still needs to be heard.

Segways Tossing Riders Due To Software Glitch

As if Segway hasn't been having enough problems lately, it turns out that the scooter that was originally pitched as "impossible" to fall off has a bit of a software glitch that can throw people off. It's a pretty bad glitch, since it will cause the device's wheels to suddenly change direction -- which makes it pretty difficult to stay on board. Perhaps they should look into that anti-rollover technology that is being required for automobiles soon. In the meantime, the company has recalled all of its vehicles, which can't be a cheap proposition for a company that's had some trouble making money. If only they could recall all the hype that came with the company, because that seems to have been thrown off the vehicle too.

(Via TechDirt)

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