There are days when I wish I had some super power that allowed me to sense when someone was about to make a nasty high-tech mistake. Then I could swoop in, act as translator and ombudsman and save countless hours and dollars on my client’s behalf. Instead, though, I am forced to field the early morning phone calls where a client explains how some software upgrade or network change has reduced their computer systems to nothing more than a pile of worthless wires and switches, worth more for its copper content than anything else. [Continue Reading]



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