Work in a high-tech career long enough and you will find yourself telling clients that something “cannot (easily) be done.” Each and every piece of software and hardware that you touch will have one quirk, fault, or missing feature that will make your life…interesting. Over the years, this can lead to some deeply probing questions about your own skills and abilities. Let me be the first to say that you are not your tools and their failures are not yours. Their failures can reflect on you, though, so it is important to manage them, and your client’s expectations carefully." [Continue Reading]

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