Some days, your life as a high-tech worker can seem to be an endless parade of people who want nothing more than to make your life difficult. I am here to remind you that not everyone is out to treat you this way. While you may run into a few difficult people in the course of your career the majority of your customers and your peers will be decent folk who suffer from the same problems you do. Sometimes, though, we can forget all that and begin treating everyone as the enemy, regardless of their actions.

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