I would guess that 95% of your work, day in and day out, is spent on problems. This printer won’t print. That program is crashing. IT DOESN’T WORK! While these problems can insure a regular workload for consultants like me, they can also lead us down the road to ruin. At the end of the road lie disgruntled clients, stagnant careers and simple, garden-variety burnout. If you want to keep your high-tech career cruising along, you need to move beyond troubleshooting and start helping your clients do “neat things” with their computers.

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