Interesting book: Return on Customer
This book was highlighted in a recent Random House newsletter I received, It isn't available from my library yet, but the information on the Random House Web Site intrigued me enough to check it out in the future.
If you have read this book, let me know what you think about it. You can post your thoughts as a comment to this blog post or use the Career Opportunities Mailing list to share your thoughts with other members.
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