When dealing with your clients in the high-tech world it is so much easier to say "No" than "Yes". I am pretty sure it has something to do with my years in corporate IS/MIS/IT departments, but, over the years, I have found myself becoming more and more of gatekeeper, determined to keep new technology from complicating my job and my client's life. Despite whatever noble intentions I might have had, though, this year I am more determined to say "Yes" to my clients as often as possible.

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