Career-Op: The Exasperated Sigh
Ask the typical computer user to describe a tech support or IT worker and you will hear the same response repeatedly. "Whenever you asked him or her a question, they would make an exasperated sigh and then reluctantly tell you what to do." Beyond any lack of fashion sense or social skills, the exasperated sigh is the hallmark of the tech geek. So much so that Saturday Night Live once had an on-going sketch in which tech staffers took the sigh to ludicrous heights. What some tech workers don't know, though, is that a simple sigh could be a major pothole in their career. No one likes to be treated like an idiot, but sometimes this is exactly what high-tech workers do.
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posted by Douglas @ 10:32 PM
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from Ken via email...
Doug,
Just got through with reading The Exasperated Sigh in Computer Edge Denver (soon to be forgotten). I just had an experience with The Knowing Chuckle - > I have seen this before and I know exactly what to do< This can perhaps be far more productive as a technique for business development. Maybe a column that I will never see? Keep up the REALLY good work. Thanks. I have learned alot about applying the Little Voice that Whispers during interactions with the customer from you.
Ken
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