Too often, we speed through our work, never noticing the small things we leave behind. Often, in the heat of a meeting or consulting call, we promise many things, but do we remember to deliver? Did you promise to research the procedure for importing data for mail merge? How about that request to update some router firmware? Does a client need a recommendation on a memory upgrade? How many small items have “slipped through the cracks” and disappeared. Even more importantly, how many opportunities to help your clients, and your career, have been lost? If you want to build your high-tech career, you need to become better at capturing these opportunities and using them to improve your relationship with your clients.

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