Companies and employees need to make better mistakes — from the Career Opportunities Podcast
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I had a very common experience with companies, their employees and mistakes this week. it made me think about ways that they could improve mistakes — which happen to everyone — and make them, at least, a tolerable experience for everyone involved. Making better mistakes could be be one of the best ways to improve customer service you have ever found.
Read Companies and employees need to make better mistakes — from the Career Opportunities Podcast
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