From Career-Op:Assistance, ComputorEdge Magazine, March 22, 2002

"Whether you are working as an independent consultant or for an in-house, IT department, helping users help themselves can be an important part of improving your career. It may seem odd, but giving the users the tools to solve common problems themselves frees your time for the more intractable issues that always appear. If you approach self-support in the right way, as an improvement in service instead of extra work for the users, you can begin to build a cooperative arrangement that can help everyone be more productive."

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