Companies and employees need to make better mistakes — from the Career Opportunities Podcast [Audio]

Companies and employees need to make better mistakes — from the Career Opportunities Podcast

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I had a very common experience with companies, their employees and mistakes this week. it made me think about ways that they could improve mistakes — which happen to everyone — and make them, at least, a tolerable experience for everyone involved. Making better mistakes could be be one of the best ways to improve customer service you have ever found.

 

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