…or tell your Echo, “Alexa, play the podcast Career Opportunities”
It is important to remember that every job, every career, involves some aspect of customer service. In some cases we might be supporting our outside customers while, in others, we are supporting our fellow, in-house, coworkers. Whatever the reason, though, it is often part of our job to help others do theirs. As someone who has made a career out of customer service, I would like to warn you about a frustrating situation that can occur — people who “need” your help but don’t really “want” it. I know that can sound very odd, but I think you will recognize these people in your life and work when I describe them and their behavior. These people can make your work very difficult if you don’t understand how to recognize and deal with them.
Now available exclusively to Career Opportunities readers and Listeners.
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