Credits

Previously published in Computer Credible, June 1995.

Copyright (c) 1995 Douglas E. Welch

dewelch@earthlink.net
76625,3301


Online Etiquette: The Online Emily Post

By Douglas E. Welch

Whether you are a member of a local BBS, a commerical online service like Compuserve or America Online, or a full-fledged surfer of the Internet it always pays to remember your manners and be a good net citizen or netizen as it is sometimes called. Since Emily Post has not yet released her Guide to Online Etiquette I will endeavour to give a few pointers about how to make sure that you and the other members of the online society don?t commit the social faux pas so common with new online users.

** Welcome to the party
Online services are like a virtual dinner party. Differing opinions are appreciated but each guest is expected to behave themselves and annoy the other guests as little as possible. So please, don?t spill drinks on the floor, don?t raise your voice and enjoy yourself.

** Be human to one another
Always remember that there is another living, breathing, typing human being on the other end of your message. Never say anything electronically that you wouldn?t say to a person?s face. Some people think that the anonymity of on-line communications gives them the freedom to abuse others. Avoid them for they are boorish and poorly bred. These people will always be shunned by polite society and become the target of kill files and bozo filters.

** Say what you mean
On-line communications are stripped of the body language that adds context to your message. Satire, irony or sarcasm can often sound just plain mean. Without all the subtle cues of voice and body it is often easy for someone to misunderstand you. An on-line short hand has developed that provides some non-verbal cues but it is still greatly lacking. These , or smiley faces :-) can provide some context and can help get your point across. The best way to be understood though is to write clearly and concisely.

** Quotable Quotes
You will often see message replies that contain part of the original message. These quotes provide a reminder of the original thought so that the reply makes more sense. Due to time lag between sending and receiving messages and the volume of messages most people read it is important to give them some idea of what the previous message was about. Simply replying ?Sure, send it along? would lead most people to wonder just what it was they had offered to send.

Conversely, don?t quote the whole message either. It just takes up more disk space and requires longer to send. Strike a happy medium, otherwise it is likely that you will confuse the issue rather than clarify it.

** STOP SHOUTING!
Typing a message in all uppercase letters is the electronic equivalent of shouting. Mixed case text is easier to read and makes you seem much more balanced.

** Keep it to yourself
Much like dinner party conversation there are certain topics that almost always lead to trouble. Politics, religion and sex are best left to face to face discussions unless there is a forum dedicated to their discussion. These particular topics have the annoying habit of turning from rational discussions to personal attacks on other people. Stick to the topic of any given forum and save touchy subjects for forums designed for their discussion. Remeber, most people are online for enjoyment not for a fight. Discussions are always appreciated but arguements are not.

** Don?t be a leech
If you have found an online service you really like, participate. Many people spend all their time merely downloading the neat files that systems offer. Don?t just download, post some messages. Answer any questions you can and get involved in the conversation. It is a small price to pay to insure that your favorite system continues to thrive.

** Give from your heart
Sysops (System Operators) of many systems, especially local BBS systems use a lot of their own money to keep the system running. If you appreciate what they have provided, let them know. I can guarantee that no sysop will ever turn down a few extra dollars towards the operation of their system. Some sysops will ask for donations towards new equipment as well. Be an online ?Good Samaritan.?

So remember, when traveling through cyberspace always be kind to one another, lend a helping hand and never forget that people are much more than bits and bytes that make up their messages.


Douglas E. Welch is a freelance writer for several national computer publications and a Creative Technologist for Entertainment Communications Network in Studio City, CA. Please send you questions and comments to dewelch@earthlink.net or Compuserve ID 76625,3301. le