(This podcast is pulled “from the archives” and presented here as a service to more recent listeners — Douglas)
I try to do everything I can for my clients, hooking up the occasional DVD player or troubleshooting phone line problems, even if it goes beyond the typical work I am there to do. That said, there are a couple of items I will not touch, if possible. The first is dealing with technical support assistance via phone and the other is providing, or managing, hardware service for the client. Over the years, I have realized that either one of these tasks is liable to drive me screaming into the night. Even worse, when you get involved in these situations, your client might begin to see you as part of the problem instead of part of the solution.
This Friday: January 11, 2008: Moving into Management
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